Privacy Policy

Introduction

This page is maintained by North Star Carbon & Impact to explain how we collect, use, store, and protect personal information on our website and in connection with our services. We take privacy seriously and keep our practices transparent.

What we collect

We collect information only when you choose to provide it, such as when you:

• Request a demo through our demo form.
• Sign up for the free GHG calculator.
• Contact us via email.
• Subscribe to our blog or podcast.

The information we collect may include your name, work email address, company name, job title, team size, and any message you include. We do not collect sensitive personal information such as health data or government IDs through this site.

How we use your information

We use the information we collect to:

• Respond to your inquiries and provide the services you requested.
• Manage your account or trial access.
• Communicate product updates, sustainability insights, and relevant company news.
• Improve the website and our offerings.
• Comply with legal obligations.

We do not sell your personal information to third parties, and we do not use it for third-party advertising.

Legal basis for processing

We process personal information based on your consent (for example, when you submit a form), our legitimate interest in operating our business and responding to inquiries, and the necessity to perform a contract or take steps to enter one.

How we share information

We share information only with trusted service providers that help us operate the website and run our business. Current subprocessors include:

• Lovable Cloud — hosting, database, and backend infrastructure.
• Zoho CRM — customer relationship management and lead follow-up.

These providers are contractually bound to use your information only for the services they provide to us and to protect it with appropriate safeguards. We may also disclose information if required by law or to protect our rights.

Cookies and tracking

We use only essential cookies needed to operate the website and keep it secure. We do not currently use analytics, advertising, or social-media tracking cookies. If this changes, we will update this policy and, where required, obtain your consent.

Data retention

We keep personal information for as long as it is needed for the purposes described in this policy, or until you ask us to delete it. If you would like your data removed, contact us at the email below and we will respond within a reasonable timeframe.

Security

We use industry-standard measures to protect your information, including encrypted data transmission (HTTPS/TLS), access controls, and secure hosting infrastructure. No system is completely secure, and we cannot guarantee absolute security, but we work to minimize risk and respond promptly to any issues.

Your rights

Depending on where you are located, you may have rights to:

• Access the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at info@northstarcarbon.com.

Children's privacy

Our website and services are not intended for children under 16, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the revised policy here with a new effective date. We encourage you to review this page periodically.

Contact us

If you have questions about this Privacy Policy or how we handle your information, please contact us at info@northstarcarbon.com.